Picture of Donald Kelly
Problems with Moodle?
by Donald Kelly - Tuesday, May 27, 2014, 07:09 AM

Welcome to summer semester! Due to the short time between spring and summer semesters and the timing of yesterday’s holiday, you may experience some technical difficulties today with Moodle. Also, we anticipate a very active day of late registration today (Tuesday May 27) which means lots of changes to class enrollments throughout the day.  If you are experiencing problems this Tuesday morning, please allow today for the college to make final changes to the system before reporting errors.

If you continue to experience problems with Moodle on Wednesday and later, contact:

1. Password Problems? If you are not able to login to Moodle, remember to use your CACC email address without the “@caccmail.cacc.edu” extension and that your password which is the same for MyCACC and Moodle. Moodle passwords are automatically set by the system to match MyCACC, so if you change your password in MyCACC, it will flow to Moodle soon. For additional help, see the CACC web site under Student Section.  

2. Class does not show? If you are enrolled in a class per MyCACC, but the class does not show when you login to Moodle, it means you are not shown in that class in Moodle. Contact the CACC HelpDesk.

3. Class not active? If you login to Moodle and can see your class, but it is inactive (displays in gray, not the blue active link color), then your instructor must activate the class for you to access it. Please contact your instructor.

4. Other Moodle problems? If you experience other Moodle problems, contact Dr. Don Kelly, Division Chair of Distance Learning at dkelly@cacc.edu.